We use a number of different courier companies to ship our products depending on how fast you need the items. All of our pieces are sent directly from our London studio.

Pre-orders: if you've ordered a pre-order item, delivery will take approx. 2-6 weeks as stated on the specific product page. All pre-order delivery timelines are estimates and there are occasionally slight delays when our maker studio reach capacity. It just means they are making our pieces with love and care! If you need an item by a specific date, please feel free to email us at hello@ominana.com to see how we can help :)

UK

Standard Delivery (2-4 days, tracked) - £3.99. You can qualify for free UK standard delivery if your order is £120 or over. Woop! 

Next Day Delivery (if order placed before midday) - £9.99.

As much as we want to get you your goodies as quickly as possible, any purchases made on weekends or UK bank holidays will be processed the next working day. If you require delivery on a specific day, do get in touch directly to see how we can help.

Europe

Standard (tracked and signed) - £11.99. Orders are usually delivered in 3-5 days and may require a signature on delivery. You can qualify for free delivery if your order is £200 or over. 

Rest of the world inc. USA

Standard (tracked) - £19.99. Orders are usually delivered in 5-7 days and may require a signature on delivery. You can qualify for free delivery if your order is £200 or over. 

Import & Customs Charges

As a heads up, we’re aware that some international deliveries may occasionally require additional duty fees which you'll need to cover when you receive your items. It will be totally worth it - we promise! 

Please note that we do not have control over any duties charges and cannot guide on what these might be as they differ country to country. If orders are returned by the courier as duties are not paid, then a refund will only take place once the parcel has been received back at our studio. We do not have control over the couriers return timeline and are not responsible for the package if it is declined by the customer. Any import costs related to importing the parcel back into the UK will be deducted from the return payment.

Note on deliveries to the US: From our experience, we are happy to share that most of our orders under the value of £550 to the US don't incur import taxes (although we cannot 100% guarantee this).